现场服务领导者面临日益严重的人才危机和ROI挑战，即使他们在AI投资上加倍下注

Salesforce报告揭示了现场服务领域AI应用已广泛普及，但组织在人才培训和系统整合方面存在短板，制约了AI的全面价值实现。

• 95%的现场服务组织已部署某种形式的AI，85%计划在未来一至两年内增加投资。
• 57%使用AI驱动排程和调度的组织报告每单收入更高。
• 66%的领导者表示流动工人离职率在过去两年上升，培训不足是主要原因。
• 61%的组织称流动工人对所需客户数据的访问有限。
• 仅16%的组织将现场和后台技术集成到单一平台上。

• 95% of field service organizations use AI, and 85% plan to increase investment over the next one to two years.
• 57% of those organizations report higher revenue per job.
• 66% report mobile worker turnover rose over the past two years, and insufficient training on new technology ranks as the top driver.
• 61% say mobile workers have limited access to the customer data they need.
• Only 16% of organizations say their field and back-office technology are united on a single platform.